booking policy

Dear Valued Clients,

At Sireni Aesthetics, your satisfaction is our top priority. In order to maintain the high standards of service and care you deserve, we have established a Booking Policy to address the challenges posed by no-shows and last-minute cancellations, which greatly impact our operations and availability for other clients.

Booking an Appointment

  1. Booking Deposit:

    • A payment of $50 is required to secure any current or future appointments.This policy ensures fairness and allows us to accommodate other clients.

    • This amount remains as a credit on your account until no further bookings are made or applies to your booked services and will be removed from the total sale price on the day of your appointment.

    • When acquiring a course/package, you have the option to utilise the entire treatment cost to secure your booking; nevertheless, a mandatory $50 deposit will consistently be requested.

Cancellations

  1. Notice Period:

    • We require a minimum of 48 hours notice for any appointment cancellation, excluding Sundays and Public Holidays.

  2. Cancellation Charges:

    • Cancellation within 48 hours may result in the deduction of the $50 booking deposit.

    • Pre-paid treatments are subject to forfeiture of the full treatment cost if cancelled within 48 hours.

  3. Rebooking After Forfeiture:

    • In the event of a forfeited deposit due to last-minute changes, an additional $50 deposit is required for rebooking.

  4. Failure to Undergo Booked Treatment:

    • Clients unable to undergo the booked treatment that holds a dollar value on the appointment day (e.g., due to lateness, change of mind or other reasons ) will be charged the full amount of the treatment price.

Refunds

Services

  1. Treatment Results

    • Refunds will not be provided based on individual satisfaction or personal preferences regarding the cosmetic injectable treatment's results. This also includes change of mind or circumstances.

    • Treatment packages cannot be divided, refunded, or transferred.

  2. Adverse Reactions or Side Effects:

    • No refunds, reimbursements, or compensation are provided for treatment reactions or side effects. If an adverse reaction occurs post-treatment, our team will assess and provide appropriate support and be considered case-by-case.

  3. Unused Portions of Packages:

    • Refunds are not applicable for any unused portions of cosmetic injectables packages. The full package cost is non-divisible and non-transferable.

Client Consent and Communication

  1. Client Responsibilities:

    • Clients must provide accurate and complete information in consent forms and notify us of any factors that may affect their treatments to ensure optimal service.

    • It is important to have realistic expectations for treatment results, and we encourage open communication with your health professional.

Disclaimer

  1. Product and Treatment Suitability:

    • It is the responsibility of the clients to evaluate the appropriateness of our procedures and products considering their unique circumstances.

    • Please be advised that attending the post-treatment review scheduled after two weeks is solely to check the progress of the treatment. However, if there is a need for any further product top-up or adjustments to be made, please note that this will not be considered as a complimentary treatment.

  2. Liability:

    • The company, its staff, or associates are not liable for any damage or loss incurred as a result of our services.

    • It is imperative that you take full responsibility for determining whether our procedures and products are suitable for you. We will advise you of any potential side effects, but we cannot be held accountable for any damages or losses that may occur as a result of their use.

    • All potential side effects are clearly explained in client consent forms and initial consultations, absolving us of any responsibility for misinterpreted information.